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Wells Fargo Mobilizes to Help Houston Customers Affected by Flooding

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Wells Fargo & Company (NYSE:WFC) today announced the company will deploy its Mobile Response Unit to help Houston area customers impacted by recent flooding with housing recovery assistance and who have financial hardships caused by the disaster.

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Wells Fargo's Mobile Response Unit is in Houston to help customers impacted by the flooding in Texas

Wells Fargo’s Mobile Response Unit is in Houston to help customers impacted by the flooding in Texas. Wells Fargo specialists will provide mortgage assistance, housing recovery assistance and other services for customers experiencing financial hardships as a result of the flooding. — photo courtesy of Wells Fargo

The Wells Fargo Mobile Response Unit is located in Houston at 4010 S. Braeswood Blvd. Customers may visit from 9 a.m. – 7 p.m. weekdays and 9 a.m. – 2 p.m. on weekends through July 2.

“Our thoughts are with our customers who were impacted by the flooding in communities across Texas,” said John Sotoodeh, Wells Fargo Regional Bank Executive in the Southwest region. “We care deeply about our customers and team members living in these communities and our Mobile Response Unit is one way we can help them recover.”

Wells Fargo’s Mobile Response Unit is a 75-foot, heavy-duty commercial “office on wheels,” designed to bring valuable information directly to customers in communities Wells Fargo serves after a disaster. The Mobile Response Unit has private offices and is equipped with computers, cellular data feed with satellite backup and is powered by self-contained generators. There are specialized team members on board to provide in-person mortgage assistance, insurance claim check processing, and tips to start the repair and recovery process in the event the customer was impacted by the flood.

Wells Fargo Home Mortgage customers who are faced with payment challenges will also have the opportunity to meet face-to-face with our home preservation specialists and HUD-approved credit counselors to explore the options available to them. The decision to build the unit was made after Wells Fargo responded to hundreds of customers who had homes damaged by disasters such as Hurricane Sandy, the Oklahoma tornados and the Colorado wildfires.

“One of our core beliefs is to quickly respond to communities, and customers, when they are faced with tragic disasters like this,” said Michael DeVito, head of Wells Fargo Home Mortgage Servicing. “We have learned that being able to respond to customers in-person can speed up the process for recovery, and we are committed to doing our part to bring relief to customers in Houston.”

Mortgage customer assistance

Wells Fargo Home Mortgage customers in Houston who were affected by the floods should contact Wells Fargo Disaster Assistance Team at 888-818-9147 as soon as they can to discuss payment arrangements or for assistance with property insurance loss claims. The team is available Monday through Friday from 6 a.m. to 10 p.m., and Saturday from 8 a.m. to 2 p.m. CST to help, offer guidance and information about loans and assistance programs.

All other customers impacted by the floods who need assistance can contact Wells Fargo 24 hours a day, seven days a week at 1-800-TO-WELLS (1-800-869-3557). Visit Wells Fargo’s Get Help with Disaster Recovery web page for additional details.

About Wells Fargo (Twitter @WellsFargo)

Wells Fargo & Company (NYSE:WFC) is a nationwide, diversified, community-based financial services company with $1.7 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,700 locations, 12,500 ATMs, and the internet ( and mobile banking, and has offices in 36 countries to support customers who conduct business in the global economy. With approximately 266,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 30 on Fortune’s 2015 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

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