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Interactive Intelligence to Host “How Moving Your Contact Center to the Cloud Eliminates Risk” Industry Web Event

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Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and services designed to improve the customer experience, is hosting a free Web event titled “How Moving Your Contact Center to the Cloud Eliminates Risk: A New Way of Evaluating Cloud TCO.”

Already attracting more than 500 registrants, this 90-minute webcast will be held Tuesday, Sept. 30, 2014 at 11:30 a.m. Eastern time (EDT).

Webcast attendees will learn how risks associated with on-premises contact center solutions are often overlooked when building a total cost of ownership (TCO) model. They will also learn how understanding these risks, in contrast to the benefits of a cloud contact center solution, will assist them in creating a more accurate TCO assessment.

Webcast presenters include TalkingPointz principal analyst Dave Michaels, and Interactive Intelligence vice president of solutions marketing Tim Passios. An extensive Q&A will follow the presentations with Michaels and Passios joined by industry analyst veteran Jon Arnold, principal for J Arnold & Associates.

“Assessments of cloud versus on-premises contact center solutions often fail to consider buyer risk,” Passios said. “When factored into the equation, however, buyer risk can have a profound impact on TCO. This webcast will highlight critical risk factors, including how to build a more accurate TCO model for cloud migrations.”

To register for this Web event, visit:

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company’s 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine’s 2014 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or Visit Interactive Intelligence on the Web at; on Twitter at; on Facebook at; or on LinkedIn at

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


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