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Conifer Health Solutions(R) Realigns Revenue Cycle Management Organization

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Conifer Health Solutions(R), the nation’s largest provider of technology enabled healthcare performance improvement services, is realigning its Revenue Cycle Management (RCM) organization. Conifer’s RCM restructure is planned to help hospitals and health systems meet the mandates of healthcare reform: achieving increased efficiencies through improved quality and patient safety, better management of care, and reducing cost structures. Regulatory realities such as ICD-10 implementation, meaningful use criteria and ongoing scrutiny of the two-midnight rule are also fueling client demand for innovative solutions to improve financial performance.

“Healthcare providers continue to seek a single, trusted partner to deliver solutions to help their organizations thrive as the industry transforms,” said Stephen M. Mooney, president and CEO of Conifer Health Solutions. “Restructuring Conifer’s Revenue Cycle Management operation allows us to be more flexible and client-focused and puts us in a better position to bring agility and scale to quickly meet our clients’ most pressing challenges.”

Conifer today manages more than $25 billion in net patient revenue for some of the largest providers in the country. The healthcare services company has seen a sharp uptick in client demand for more nimble, market-centric solutions to ease potential disruptive impacts to revenue cycle operations such as value-based reimbursed models and increased financial obligations from patients, among others.

As part of the realignment, Matthew C. Michaels will assume the role of president of Hospital RCM. Michaels is a 13-year veteran of the healthcare industry; he served as Conifer’s senior vice president of Client Services for RCM prior to this new position.

Conifer’s Patient Communications & Engagement (PC&E) business unit will become part of the Hospital RCM organization. Dorothy Rubio is promoted to the newly created position of senior vice president of Patient Services to lead the organization, which will now include Scheduling, Medical Eligibility and Counseling Services (MECS) and Patient Access. “This more tightly integrated RCM organization will also help us lay the groundwork for services and solutions to create a more holistic consumer-patient experience,” added Mooney.

Paula Lawlor, who previously served as vice president of Hospital Operations is promoted to the new position of senior vice president of Clinical Revenue Integrity, which will include Health Information Management (HIM), Revenue Integrity and Clinical Documentation Improvement. Janie Patterson will continue in her position as senior vice president of Accounts Receivable Management, a role to which she brings twenty-five years of healthcare industry experience.

Rubio, Lawlor and Patterson will report to Michaels.

[Editor’s Note: Contact Sharon Lakes at for hi-res photographs of personnel named above.]

About Conifer Health Solutions

Conifer Health Solutions is a healthcare services company helping more than 700 clients strengthen their financial performance, transition from volume to value-based care and enhance the consumer and patient healthcare experience, with the goal of improving quality and access to healthcare, while controlling costs. Conifer Health has more than 19 million patient interactions across all service lines, manages more than $25 billion in patient revenue and $17 billion in medically managed spend; and provides technology and health management services to support care management for more than 4 million lives, annually. For more information, visit or follow @coniferhealth on Twitter.

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