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ACE’s Multinational Claims Division Expands Global Capabilities with Key Executive Appointments

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ACE Group today announced key executive appointments in its Multinational Claims operations to support the recent creation of ACE’s Global Accounts Division, which serves large multinational customers around the globe with complex underwriting and servicing needs.

  • Krista Glenn has been promoted to Senior Claims Officer, Multinational Claims, in the company’s North American Claims operation. She will be leading the newly-created North American Multinational Claims Practice.
  • Graham Chesman was named Head of Multinational Claims for ACE Overseas General, the company’s international general insurance business.

In their new roles, Mr. Chesman and Ms. Glenn will collaborate to enhance and standardize country-specific claims operations and reporting to better respond to client and broker needs around complex global claims. Both executives will work with the ACE Global Accounts Division to ensure that customers receive a seamless, full-service claims experience.

ACE’s Global Accounts Division is comprised of regionally-based client service teams that focus on managing risks worldwide. The Division, which is led by Joseph Clabby, Division President, ACE Global Accounts, also manages the award-winning ACE Worldview(R) information portal for clients and brokers.

“I’m pleased to welcome these proven executives to these key roles as we broaden our investment in ACE’s North American and European claims and multinational services capabilities,” said Frank Lattal, Chief Claims Officer, ACE Group. “Krista and Graham’s deep understanding of claims operations and service, and the technical knowledge needed to manage complex global claims in support of ACE’s multinational business lines and Global Accounts business, is a testament to the strength and depth of the claims team we have built in North America and globally.”

In a joint statement, Andrew McBride, Executive Vice President, Claims, ACE Overseas General, and Doug Poetzsch, Executive Vice President, ACE North American Claims said: “Establishing this new multinational practice focusing on claims, and appointing Krista and Graham to these important roles, emphasize our heightened focus on customer service, further enhancing ACE’s ability to provide technical claims expertise to our varied clients and brokers in a streamlined fashion, and brings a new level of service that is unmatched in the multinational claims arena.”

The new North American Multinational Claims Practice joins five existing claims practice specialties: Primary Casualty; Property and Marine; Professional Risk; Workers Compensation and Accident and Health, and Excess and Specialty. ACE, through its specialized claims practice specialties, promotes organizational excellence around segments of technical expertise supported by a number of shared functions, including technical claims quality audit, subrogation, fraud investigation, claims data analytics and vendor management.

With more than 20 years of insurance claims industry experience at ACE and its predecessor company, Ms. Glenn most recently served as Senior Vice President, North American Claims, where she managed the company’s Casualty Lines claims, including the International Casualty, Public Entity, Complex and Long Term Exposure claim teams. She will continue to manage the training program for the company’s North American Claims operation. Ms. Glenn received a Bachelor of Arts degree in Communications, cum laude, from Seton Hall University, in South Orange, NJ, and a Juris Doctor degree from Widener University School of Law. She is admitted to the bar in Pennsylvania and New Jersey. Ms. Glenn is based in Wilmington, DE, and will report to Mr. Poetzsch.

Mr. Chesman has four decades of insurance industry claims experience, including more than 30 years at ACE. He most recently served as Multinational Claims Client Executive, where he provided leadership and coordination within Europe for the claims service offering and delivery to all multinational clients for ACE Group. He has held various technical, claims management, regulatory, and compliance roles within the organization. Mr. Chesman is based in London, England, and will report to Mr. McBride. He received a Bachelor of Arts degree in Industrial Economics from the University of Nottingham, and holds the Fellowship of the Chartered Insurance Institute (FCII) professional insurance designation.

ACE Group is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, ACE provides commercial and personal property and casualty insurance, personal accident supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. ACE Limited, the parent company of ACE Group, is listed on the New York Stock Exchange (NYSE:ACE) and is a component of the S&P 500 index. Additional information can be found at www.acegroup.com, or follow ACE on Twitter, https://twitter.com/ACEGroupNA.

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