Zochem Investing in Its Customers’ Effortless Experience
Zochem, a subsidiary of Horsehead Holding Corp. (NASDAQ:ZINC) , is proud to announce it has implemented a Customer Resource Management System (CRM). A first for any of the Horsehead companies, the new CRM at Zochem will be integrated into the current company management software. The CRM is a leading-edge enhancement to Zochem’s customer service management. It will advance customer service and make the customer experience with Zochem effortless. “We will see enhancements to the customer relationship while allowing our Sales Managers and Customer Care Team instant access to everything they need to serve our customers quickly,” said Chris Ellen, Zochem Director – Sales & Marketing.
Zochem’s offices (Photo: Business Wire)
The CRM also will be accessible on Zochem’s sales team’s mobile devices to allow for access to all the customers details wherever and whenever necessary. This mobility provides a nimble approach to ensuring Zochem customers are serviced quickly and accurately.
Zochem will also launch a new website with a new look and many features. The modernized site will provide customers with web tools to ensure they have up-to-date information and access to Zochem technical information and support.
The website also will have links to information and news about zinc oxide for customers to pursue for their purchasing and technical requirements. There also will be links to their distributors in North America and globally. “These links and tools are a critical part of our service offering to ensure the customer has an Effortless Experience at all levels of interaction with Zochem,” added Chris Ellen. Follow Zochem on LinkedIn and Twitter.
Zochem, a subsidiary of Horsehead Holding Corp. (NASDAQ:ZINC) , is a producer of high quality zinc oxide in North America. Established in 1933 and located in Brampton, Ontario since 1974, we produce zinc oxide in a wide range of grades and packaging for a diverse mix of markets around the world. Zochem safely and efficiently manufactures only French Process zinc oxide from SHG zinc resulting in the most consistent quality and highest purity. Finally, our superior support and service ensures we are:
Delivering the expected, Effortlessly!
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