Collection Advisor Magazine Names Interactive Intelligence Software among Its 2014 Top Collection and Dialer Solutions
Collection Advisor magazine has named Interactive Intelligence Group Inc.’s (Nasdaq: ININ) software among its 2014 top collection and dialer solutions.
The Interactive Intelligence Interaction CollectorTM software was named a Top 4 High-End Collection Solution. The company’s Interaction Dialer(R) software was named a Top 5 Predictive Dialer Solution.
Interaction CollectorTM (formerly Latitude Center by Latitude Software), which was first released in 1997, is a scalable and configurable collection software application offering a browser-based collector workstation. Built as a true collection and recovery application, it manages the debt lifecycle from early-stage delinquency through post charge-off and sales. Features include a configurable contextual agent desktop, advanced business process workflow automation, extensive query and data mining capabilities, import/export and reporting tools, and integration to loan servicing platforms and external data and process providers.
In a “What Users Say” section from the Collection Advisor magazine article that announced the top solutions, Interaction CollectorTM customer, The Bureaus, had this to say: “In such a competitive industry, our Interactive Intelligence collection solution has been instrumental these past ten years,” said Marian Sangalang, vice president for The Bureaus. “Its ability to securely communicate and pass critical data between our service providers is paramount and can’t be understated.”
Interaction Dialer(R), which was first released in 1999, is a predictive dialer application that offers functionality for outbound and blended dialing. Features include skills-based dialing, a patented staging algorithm that predicts when an agent will be available based on script position, and a call analysis feature with patented audio fingerprinting and custom ring tone detection.
In the “What Users Say” section from the Collection Advisor magazine article, Apex Financial had this to say about Interaction Dialer(R): “If we’re not dialing, we’re not making money, so we couldn’t tolerate a week-long deployment,” said Robert Ezsak, director of IT at Apex Financial. “We were able to turn off the old system on a Friday, and turn on [Interaction Dialer(R)] on Sunday. Once Interaction Dialer(R) connects to a person, we can route the call to the right agent on our end. This means that calls are handled more efficiently, which increases our chance of collecting revenue.”
Interactive Intelligence offers flexible configuration options for its collection and dialer software, including a pre-built integration between Interaction Dialer(R) and Interaction CollectorTM that enables screen-pop, single-entry disposition with notes, real-time cross-campaign account updates, multi-day scheduled callbacks, and account status alerts.
“Separately, Interaction Dialer(R) and Interaction CollectorTM offer a host of benefits ranging from improved debt recovery rates to increased operational efficiencies,” said Tim Passios, vice president of solutions marketing for Interactive Intelligence. “Together, these products become even more compelling by increasing compliance and agent productivity.”
Interaction Dialer(R) and Interaction CollectorTM can be deployed in the cloud or on-premises, and can be used with the entire suite of Interactive Intelligence contact center, unified communications, and business process automation solutions.
To view the full Collection Advisor Top 4 High-End Collection Solutions article, visit: http://www.collectionadvisor.com/software-reviews-articles/674-top-4-high-end-collection-solutions-2014.
To view the full Collection Advisor Top 5 Predictive Dialer Solutions article, visit: http://www.collectionadvisor.com/software-reviews-articles/675-top-5-predictive-dialer-solutions-2014.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company’s 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine’s 2014 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 2,000 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or email@example.com. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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