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American Water Employees Recognized For Customer Service Excellence

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American Water (NYSE:AWK) , the nation’s largest publicly traded water and wastewater utility company, today announced that two of its American Water Resources (AWR) subsidiary employees, Joanne Kahl, Claims Specialist and Carrie Boner, Customer Service Specialist, received Customer Excellence Awards from the Professional Association for Customer Engagement (PACE). These awards are designed to recognize the best and the brightest in the customer engagement industry.

Joanne was named Representative of the Year, which focuses on a single Customer Service Professional recognized as the ‘Best of the Best’ in the Customer Experience Industry. She joined AWR in 2008 and has since received the company’s top Quality Assurance (QA) honor and the Regal Award for Quality for four consistent years. Additionally, she has received a 100 percent quality rating every month in 2014 from the company’s QA Department. Joanne has successfully completed the company’s Emerging Leaders Mentoring Program and was selected for the 2014 Emerging Leaders Foundations Program, which is AWR’s certification program offered to top performers to prepare them for promotional opportunities.

Carrie received the Customer Service Representative Award, which is given to individuals who consistently create exceptional experiences for their customers. Carrie joined AWR in 2012 and is currently enrolled in the Emerging Leaders Mentoring Program and just recently received her Property and Casualty Agent’s license. She consistently receives high or perfect quality ratings each month and is ranked amongst the top in both Sales and Customer Retention. Carrie loves the “people” aspect of her position and has a warm rapport with every customer she interacts with. Carrie has mastered the ability to balance advocacy for the customer, while maintaining the best interest of the company. She is able to skillfully manage any objections by providing extensive details and thoroughly educating the customer on the issue. The trusting relationship Carrie builds with people develops long term customers for American Water Resources.

“Both Joanne and Carrie place a high value on providing exceptional customer service and are most deserving of this award,” said President of American Water Resources Malcolm Conner. “At American Water, customers are our number one priority, and these employees continuously strive to go above and beyond to create an excellent experience for our customers.”

American Water Resources

American Water Resources (AWR) is a provider of Water Line Protection, Sewer Line Protection and In-Home Plumbing Emergency Programs to homeowners in 43 states and Washington, D.C., and currently services over 1.3 million contracts. AWR has been providing protection programs for more than 13 years, earning both a 93 percent Customer Service Quality Rating nationwide and an A+ Rating from the Better Business Bureau. AWR also provides its Service Line Protection Programs to homeowners through municipal partnerships with the New York City Water Board, Nashville Metro Water Services and others. AWR is a subsidiary of American Water, the largest publicly traded U.S. water and wastewater utility company in operation since 1886. For more information, visit the American Water Resources website at

About American Water

Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 6,600 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 14 million people in more than 40 states and parts of Canada. More information can be found at

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