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Virginia’s Stafford County Citizen Portal Recognized by the Governor

Business Wire
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Stafford County, Virginia Treasurer’s Office was recently honored with the prestigious Governor’s Technology Award for its myStafford Citizen Portal. The coveted award is the highest honor bestowed by the Commonwealth of Virginia recognizing successful public sector information technology projects that improve government service delivery and efficiency.

“Now more than ever, we need to understand how our citizens are using technology and collaborate effectively across government to serve them,” said Laura Rudy, Stafford County Treasurer. “We’ve worked hard to bring the myStafford Citizen Portal to life, and we are continuing to work hard to bring new features and payment types to the solution.

Lead by the Stafford County Treasurer’s Office, in partnership with Stafford County Department of Utilities and Virginia Interactive, the project team collaborated to launch the new innovative myStafford Citizen Portal, an online e-billing and payment solution. The myStafford Citizen Portal simplifies the user experience by offering payment and management of various accounts from a single convenient website, regardless of the originating office or department. Scalable and flexible, the Portal is a model solution for other local governments delivering citizen-centric service at its best.

Citizens can view and pay their bills online 24/7, and receive email notifications when new bills are available. The portal is a next generation solution that was designed to keep pace with changing social habits, shifting demographics, evolving citizen demands, and emerging technologies. Additional key features include:

  • Secure account creation for facilitating future transactions
  • Enrollment in electronic notifications and go green e-billing
  • Downloadable and printable bills
  • Billing and payment history
  • Ability to update billing address and phone number
  • Secure, credit card and e-check payment options
  • One-time payments (citizens who choose not to establish an online account)
  • Option to donate to the Stafford Safety Net program
  • Robust administrative and reporting tools for the County

Launched in August 2013, the myStafford Citizen Portal was quickly adopted by over 9,000 citizens with more than 84,000 bills paid to date. Over 3,400 users also elected for e-billing resulting in immediate cost savings from reduced production and distribution of printed bills, and fewer manual payments processed.

About Virginia Interactive

Virginia Interactive, LLC, a wholly owned subsidiary of NIC, is the driving force behind over 50 state agencies and local online services, mobile applications and secure payment processing solutions throughout the Commonwealth of Virginia. For over 16 years, Virginia Interactive’s eGovernment solutions have helped make government more accessible to constituents while driving time savings and operational efficiencies (www.virginiainteractive.com).

About NIC

Founded in 1992, NIC (NASDAQ:EGOV) is the nation’s leading provider of official government websites, online services, and secure payment processing solutions. The company’s innovative eGovernment services help make government more accessible to everyone through technology. The family of NIC companies provides eGovernment solutions for more than 3,500 federal, state, and local agencies in the United States. Forbes has named NIC as one of the “100 Best Small Companies in America” five times, most recently ranked at No. 11 (2013), and the company has been included four times on the Barron’s 400 Index. Additional information is available at http://www.egov.com.

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