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Chase Receives J.D. Power’s Top Rank for Small Business Banking in Northeast and West Regions for 2014

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Chase ranked highest in customer satisfaction for small business banking in the Northeast and West Regions in the 2014 J.D. Power study released today. For the second year, small businesses in the Western United States ranked Chase highest. In the Midwest and South Regions, Chase ranked second. Overall the bank ranked ahead of America’s 15 largest banks.1

Among thousands of small business respondents, Chase ranked highest in two regions including the:

Northeast – Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont

West – Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington and Wyoming

Chase finished second in two regions including the:

Midwest: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin

South: Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia and West Virginia.

“These are team trophies that represent the great partnerships we have with our small business clients,” said Scott Geller, Chase Business Banking CEO. “Receiving this recognition from J.D. Power and our customers is a tremendous honor, which we will work hard to keep earning.”

Chase Business Banking serves 2.3 million small businesses around the country through 5,600 branches and more than 12,000 relationship managers and small business specialists trained to serve small business clients. In addition, the bank offers Ink from Chase business credit cards, and Chase Paymentech is a global leader in payment processing for merchants.

1Based on assets as of December 31, 2013, as reported in the Federal Reserve’s December 31, 2013, Statistical Release

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE:JPM) , a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. Chase serves more than 65 million consumers and 4 million small businesses through more than 5,600 bank branches, 20,000 ATMs, credit cards, mortgage offices, and online and mobile banking as well as through relationships with auto dealerships. More information about Chase is available at and @Chase. JPMorgan Chase Bank, N.A. Member FDIC. Equal Opportunity Lender.

For detailed survey results, visit

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