Benefitfocus Opens New Doors to Continued Customer Success
Benefitfocus, Inc. (NASDAQ:BNFT) , a leading provider of cloud-based benefits software solutions, celebrated the grand opening of its new Customer Success Center on February 17, 2015. South Carolina Governor Nikki Haley and Charleston Mayor Joseph P. Riley, Jr. joined company executives on stage for the ribbon cutting which was attended by community and business leaders, customers and company associates.
Gov. Haley celebrates customer service in South Carolina. Cutting the ribbon at the Benefitfocus Customer Success Center from left to right is company Chief Operating Officer Ray August, Gov. Nikki Haley, Benefitfocus CEO and Co-Founder Shawn Jenkins, Benefitfocus Co-Founder Mason Holland, Charleston Mayor Joe Riley and Chief Commercial Officer Andy Howell. (Photo: Business Wire)
The state-of-the-art, four-story, 145,800-square-foot facility has capacity for 750 Benefitfocus associates – all dedicated to customer service. The building is the third and newest addition to Benefitfocus’ Charleston, S.C. headquarters campus and is part of a multi-phase expansion expected to add 1,200 new jobs to the company.
“Today is such an exciting milestone for Benefitfocus and our customers,” said Benefitfocus President and CEO Shawn Jenkins. “As we continue to grow, we are creating innovative spaces that inspire passion and collaboration. This amazing facility is devoted to the service of our customers and providing them with solutions that improve their employees’ lives.”
The new building is designed to support continued customer growth and success by uniting customer delivery, operations, account management and implementation training – all under one roof. The facility includes activity-based work spaces and leading-edge technologies that enhance collaboration. Numerous aesthetics features – natural light at every work station, plant installations and thoughtful d’ecor – promote productivity and creative thinking.
“Our Customer Success Center creates an environment in which the best minds in benefits software, support and implementation can partner with our customers and develop strategic solutions that advance the industry,” said Benefitfocus COO Ray August. “This building is a tangible example of how we are putting customers at the heart of everything we do and our commitment to strengthening operations, streamlining delivery and enriching the customer experience.”
One powerful, dynamic happening with the Benefitfocus customer community is the unique insight and creativity of the company’s growing number of large employer customers. These customers will be hosted in the new facility to participate in product advisory councils which will help create new technologies and products for the ever-changing benefits industry. The building is also home to Benefitfocus University, which offers software implementation training and certification programs for Benefitfocus associates, implementation partners and customers – expanding the company’s capacity to deliver seamless solutions to customers across the country.
Founded in 2000 with a single office in Mount Pleasant, Benefitfocus moved to its Daniel Island headquarters in 2006 and opened its Design and Engineering building in 2012. The company has additional offices in Greenville, S.C., San Francisco and Tulsa. Benefitfocus has served more than 23 million consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information.
Benefitfocus, Inc. (NASDAQ:BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served more than 23 million consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs. For more information, visit www.benefitfocus.com.
Except for historical information, all of the statements, expectations, and assumptions contained in this press release are forward-looking statements. Actual results might differ materially from those explicit or implicit in the forward-looking statements. Important factors that could cause actual results to differ materially include: the need to innovate and provide useful products and services; changes in government regulations; the immature and volatile nature of the market for our products and services and other factors that could impact our anticipated growth; management of growth; fluctuations in our financial results; general economic risks; reliance on key personnel; our ability to compete effectively; our ability to maintain our culture and recruit and retain qualified personnel; privacy, security and other risks associated with our business; and the other risk factors set forth from time to time in our SEC filings, copies of which are available free of charge within the Investor Relations section of the Benefitfocus website at http://investor.benefitfocus.com/sec.cfm or upon request from our investor relations department. Benefitfocus assumes no obligation and does not intend to update these forward-looking statements, except as required by law.
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