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Satisfied Clients Put The Principal at the Top

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The numbers are in and the people have spoken. Once again, retirement plan clients of all sizes ranked the Principal Financial Group(R) high for overall satisfaction. The surveys were conducted by Chatham Partners and The Principal(R) to measure client satisfaction with products and services from The Principal1.

“Each year we survey The Principal’s clients and the scores are consistently high. In fact, many times The Principal sets the bar among its peers,” said Joshua Dietch, managing director, Chatham Partners. “Without doubt The Principal’s reputation as a premium provider of retirement services and demonstrable industry leadership stems from putting clients first.”

The Principal received “best in class” or “beat the benchmark” in all major categories with overall satisfaction remaining strong at 95 percent (average over three years). Additional key areas also received high overall satisfaction scores1:

  • 94 percent – ease of doing business
  • 96 percent – experience with Client Service Teams
  • 96 percent – providing innovative services for plan sponsors and their participants
  • 94 percent – getting clients up and running smoothly

“At the end of the day, our people make the difference, and we’re glad our clients agree,” said Greg Burrows, senior vice president of retirement and investor services at The Principal. “We look closely at the data and are thrilled that 97 percent plan to maintain or increase their relationship with us.”

For more research, analysis and insights, visit The Principal Knowledge Center and connect with us on Twitter.

About Chatham Partners
Chatham Partners provides customized market research and strategy consulting services that help businesses understand the explicit, implicit and latent needs of clients and prospects. Their fact-based analysis and recommendations enable organizations to improve sales processes, client service/retention, product/service offerings and market perceptions. For more information, visit

About the Principal Financial Group
The Principal Financial Group(R) (The Principal(R))2 is a global investment management leader offering retirement services, insurance solutions and asset management. The Principal offers businesses, individuals and institutional clients a wide range of financial products and services, including retirement, asset management and insurance through its diverse family of financial services companies. Founded in 1879 and a member of the FORTUNE 500(R), the Principal Financial Group has $519.3 billion in assets under management3 and serves some 19.7 million customers worldwide from offices in Asia, Australia, Europe, Latin America and the United States. Principal Financial Group, Inc. is traded on the New York Stock Exchange under the ticker symbol PFG. For more information, visit

Insurance products and plan administrative services are provided by Principal Life Insurance Company a member of the Principal Financial Group(R), (The Principal(R)), Des Moines, IA 50392.

(c) 2015 Principal Financial Services, Inc.

1 2014, survey and results compiled by The Principal (plan sponsors with under $5 million in retirement plan assets under management (AUM)) and Chatham Partners (plan sponsors with $5 million or more in retirement plan AUM).

2 “The Principal Financial Group” and “The Principal” are registered service marks of Principal Financial Services, Inc., a member of the Principal Financial Group.

3 As of Dec. 31, 2014.

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