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ServiceSource Selected by F-Secure for Global Renewals Management

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ServiceSource(R) (NASDAQ:SREV) , the global leader in recurring revenue and customer success management for the revenue lifecycle, today announced that F-Secure, an online security and privacy company from Finland, has selected ServiceSource’s managed services and technology for its global customer contract renewals management.

With over 25 years of expertise, F-Secure is the foremost trusted provider for personal and business security in over 40 countries around the globe. Tens of millions turn to F-Secure to protect themselves against security threats and vulnerabilities in the digital world. To ensure the company continually provides the best in security and privacy products to their customers, F-Secure needed a way to standardize, measure and streamline their customer contract renewals across the entire business. To meet F-Secure’s growing needs, the company selected ServiceSource’s managed services and technology solutions to bring best practices and expertise to their current renewals and channel management approach.

“We turned to ServiceSource because of their proven track record driving renewals and customer success on a global scale,” said Janne Juvonen, EVP Customer & Market Operations at F-Secure. “With ServiceSource, we can scale our renewals management team and free up valuable resources. This allows us to focus on what we do best – creating leading security products and services that give consumers and businesses digital freedom.”

F-Secure wanted to standardize the management of their recurring revenues. They needed to shift their approach to improve customer retention and drive revenue growth. More specifically, this required a process for measuring renewals with standardized metrics across various geographical locations around the world. F-Secure found that ServiceSource could provide the technology solutions and managed services that would standardize the disparate renewal methods and systems being deployed and, in turn, significantly fuel the company’s growth.

“F-Secure is an example of the type of leading enterprises that select ServiceSource’s technology and managed services to dramatically increase customer retention and renewals,” said Greg Hopkins, Chief Customer Officer at ServiceSource. “Our core competency is helping global companies like F-Secure create a sustainable renewal management strategy across a diverse user base and solution portfolio.”

About F-Secure

F-Secure is an online security and privacy company from Finland. We offer millions of people around the globe the power to surf invisibly and store and share stuff, safe from online threats. We are here to fight for digital freedom. Join the movement and switch on freedom. Founded in 1988, F-Secure is listed on NASDAQ OMX Helsinki Ltd.

About ServiceSource

ServiceSource (NASDAQ:SREV) provides the world’s leading B2B companies with expert managed services, best-practice processes, and cloud software proven to increase customer success, drive revenue growth and decrease churn from existing customers. ServiceSource’s solutions help companies with onboarding and adoption, upsell and cross-sell, retention and renewals-across the entire revenue lifecycle. Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-built recurring revenue technology platform. Thanks to ServiceSource, another customer is renewed every 47 seconds. For more information, go to www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding the prospects for ServiceSource’s business and offerings. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, fluctuations in our quarterly results of operations; the risk of material defects or errors in our software offerings or their failure to meet customer expectations; migrating customers to our SaaS offerings and the ability to integrate such offerings with other third-party applications used by our customers; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell our SaaS solutions and/or generate service revenue on our customers’ behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offering that falls short of expectations; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission’s website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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Trademarks

ServiceSource, Renew OnDemand, Scout and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

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