One million Brits sign up for E.ON’s Saving Energy Toolkit
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The Saving Energy Toolkit was created to help customers gain better insight into their home energy use, as part of E.ON’s commitment to helping its customers use and pay for no more energy than they need.
“By delivering tailored advice and enabling customers to see how their energy use stacks up compared to similar homes in their area, we’re helping customers save energy and money, which in turn is helping us to improve customer satisfaction,” said Anthony Ainsworth, Marketing Director at E.ON UK. “Helping customers understand and control their energy use is key to building customer trust and our collaboration with Opower is enabling us to create a better experience for our customers.”
The Saving Energy Toolkit provides customers with personalised insights and tips on the actions they can take to save energy such as unplugging unused devices, setting thermostats more wisely and turning off unused lights. Of those that have signed up for the toolkit, more than 500,000 customers have completed a simple ‘What Uses Most’ online audit to help them understand what drives up energy costs the most.
“Across Europe, utility providers are facing a new set of challenges, including flat energy demand, increased churn, and rising energy costs,” said Daniel Yates, CEO of Opower. “In order to address these challenges, innovative companies such as E.ON are taking advantage of new customer engagement technologies and are looking for additional ways to turn their customers into advocates.”
Recent research from Opower indicated an opportunity for utility providers: while reliable service and value remain important, nearly one third (30%) of British respondents said that improvements in customer service would actually have the biggest impact on satisfaction levels with their energy provider.
Notes to Editors:
Video of Anthony Ainsworth talking about the Saving Energy Toolkit can be viewed here.
E.ON is one of the UK’s leading power and gas companies – generating electricity, and retailing power and gas. E.ON is part of the E.ON group, one of the world’s largest investor-owned power and gas companies. E.ON employs around 10,500 people in the UK and more than 58,000 worldwide. E.ON supplies electricity and gas to around 5 million residential and business customers and is committed to helping its customers use and pay for nor more energy than they need. For more information, please visit eonenergy.com.
The information (including any forecasts or projections) contained in this press release (the “Information”) reflects the views and opinions of E.ON on the date of this press release. The Information is intended as a guide only and nothing contained within this press release is to be taken, or relied upon, as advice. E.ON makes no warranties, representations or undertakings about any of the Information (including, without limitation, any as to its quality, accuracy, completeness or fitness for any particular purpose) and E.ON accepts no liability whatsoever for any action or omission taken by you in relation to the Information. Any reliance you place on the Information is solely at your own risk. This press release is the property of E.ON and you may not copy, modify, publish, repost or distribute it. (c) E.ON 2015.
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Opower (NYSE:OPWR) is an enterprise software company that is transforming the way utilities engage with their customers. Opower’s customer engagement platform enables utilities to reach their customers at moments that matter through proactive and digitized communications that drive energy savings, increase customer engagement and satisfaction, and lower customer operation costs. Opower’s software has been deployed to more than 95 utility partners around the world and reaches more than 50 million households and businesses. For more information, please visit www.opower.com and follow us on Twitter at @Opower.
This release contains forward-looking statements, including statements regarding benefits from the use of Opower’s solutions. Any statements in this press release about future expectations, plans and prospects for Opower represent the Company’s views as of the date of this press release. These forward-looking statements are subject to a number of risks, uncertainties and assumptions. While the Company may elect to update these statements at some point in the future, the Company specifically disclaims any obligation to do so.
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